Category Archives: disintermediation

web: online shopping non-assistance

Amazon and other online stores are drowning in returns, yet they still do a terrible job of helping customers locate the right product. Our ironing board and wall holder accept an iron at most 5 inches wide, and modern irons … Continue reading

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cars: salespeople that don’t sell cars you can’t get

2013 trip to dealer Scene: in front of one Subaru Crosstrek Hybrid out of many that’s close to the spec I want.Me: I’m thinking of ordering this hybrid in a different color. Can I just sit in it?Salesperson: please, yes! … Continue reading

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disintermediation: zero-value sellers on Amazon

The defective cardboard eclipse viewers fiasco shows the risks of blindly (ha ha) buying from the cheapest seller of some product off Amazon. It’s not even enough to choose a “fulfillment by Amazon” merchant or even a “✓Prime FREE Shipping” … Continue reading

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